Payment, Escrow & Refund Policy
Last updated May 31, 2026 · Version 1
Overview
This policy explains how payments, escrow, payouts, fees and refunds work on DoovoX and reflects DoovoX's actual payment architecture. Payments are processed by our licensed payment partner; by transacting you also agree to that provider's terms. DoovoX does not operate subscriptions or recurring billing.
Escrow
When a Hirer confirms a task, the amount is charged and held in escrow. Work begins only after escrow is funded. On successful completion and confirmation, DoovoX releases the escrowed funds to the Worker, less the platform commission. If a task is cancelled, refunded or disputed, escrow is handled per the Cancellation & Dispute Policy.
One-Time Jobs
The full agreed amount is secured in escrow up front, released according to completion and confirmation rules, subject to the platform commission and to dispute/settlement outcomes.
Ongoing Jobs — First Period Only
For Ongoing jobs, DoovoX secures ONLY the first pay period in escrow. For a monthly arrangement the protected first period is 30 days. The Hirer's initial payment is secured before the Worker begins. At the end of the protected first period, the Worker's eligible payment is released according to the completion/confirmation/settlement rules. After the protected first period, any further arrangement may continue outside DoovoX; DoovoX does not automatically charge the Hirer again and does not continue taking commission unless the product changes in future. There is no recurring billing and no automatic second escrow.
Server-Authoritative Completion
Completion of a period-based Ongoing job is anchored to server-recorded time. A Worker cannot mark a period complete before it has genuinely elapsed, protecting Hirers from premature payout claims.
Platform Commission (10%)
DoovoX charges a 10% platform commission on completed tasks, in exchange for matching, escrow protection, dispute resolution and support. It is deducted from the escrowed amount at release, so the Worker receives the task amount less 10%. The commission and net payout are shown in-app before you confirm.
Payouts
Payouts are released after successful completion and confirmation, or after Admin resolution, to your chosen payout method. We may place temporary holds for fraud prevention, verification, disputes or chargeback risk. You are responsible for providing accurate payout details.
Fees, Currency & Taxes
Transactions are processed in the supported currency shown in-app (Nigerian Naira by default). Third-party payment-processor and bank/network fees may apply and can be non-refundable. Workers are responsible for their own income and applicable taxes.
Refunds
Approved refunds (by cancellation rules, agreement or Admin decision) are released from escrow by DoovoX within 72 hours; the time for funds to appear in your bank or provider account after that may vary. Where a task is fully refunded before completion, commission is not charged; where partially completed or settled, commission may apply to the amount released to the Worker.
No Off-Platform Payments
Arranging payment outside DoovoX for tasks matched on the Platform is prohibited, removes escrow protection and dispute rights, and may result in suspension.
Contact
Temaruco Ltd (RC 6962683), 6 Ojoto Crescent, Trans Ekulu, Enugu, Enugu State, Nigeria. Email: support@doovox.net.
Temaruco Ltd (RC 6962683)
6 Ojoto Crescent, Trans Ekulu, Enugu, Enugu State, Nigeria
support@doovox.net