Account Deletion
Request deletion of your DoovoX account and associated personal data.
Before you delete your account
Deleting your DoovoX account is permanent. Once your deletion request has been verified and processed, you will no longer be able to access the account.
Certain records may be retained where necessary for legal, regulatory, fraud-prevention, payment, security, dispute-resolution, or other legitimate record-keeping requirements. Where records are retained, they are kept only in the minimum form necessary and, where possible, de-identified. Before deletion can proceed you must first resolve any active job, funds held in escrow, pending payout, open dispute, or active settlement.
What happens to your data
Subject to the retention requirements below, deletion removes or irreversibly anonymizes the personal account information associated with your DoovoX account, including:
- Profile and account information (name, email, phone number)
- Profile photo and bio
- Worker skills and service information
- Saved preferences and location associated with your account
Information we may retain
Some information may be retained when necessary to meet legal or regulatory obligations, maintain payment and accounting records, prevent fraud and protect platform security, resolve disputes, or enforce our agreements. Where retention applies:
Standard personal data
Personal account data we no longer have a legitimate reason to keep is deleted or irreversibly anonymized within the standard 30-day window.
Financial records
Financial records (payments, escrow, payouts, commissions, refunds, chargebacks, tax and fraud-prevention records) may be retained for up to 7 years, or another period required by law or our payment providers.
Job & chat information
Job/task and chat information is deleted or anonymized after the standard period unless it must be kept temporarily for an active transaction, dispute, chargeback, fraud investigation, security issue or legal obligation.
Encrypted backups
Residual copies in encrypted backups clear through normal backup rotation, targeted at no longer than 90 days, and are never restored into an active account except for disaster recovery.
Retained records are kept only in the minimum form necessary and are not accessible through your account once it is deleted.
Request Account Deletion
Already signed in? You can also delete your account in the DoovoX app under Settings → Account → Delete Account.
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