Cancellation & Dispute Policy
Last updated May 31, 2026 · Version 1
Overview
This policy documents how cancellations, early termination, refunds and disputes work on DoovoX. Because payments are held in escrow, these are handled through the escrow system rather than direct reversals between users.
Cancellation Before Acceptance
A Hirer may cancel a task before a Worker accepts and receive a full refund of the escrowed amount, less any non-refundable payment-processor fees where applicable.
Cancellation After Acceptance
After a Worker accepts but before work begins, cancellations are handled based on reason and timing. Where cancellation is late and not the Worker's fault, a reasonable cancellation consideration may apply.
Scheduled-Job Cancellation
For scheduled jobs, please cancel as early as possible. Late cancellation of a scheduled job may reduce the refundable amount where the Worker reserved time.
Worker Cancellation
A Worker who cancels an accepted task without valid reason may face penalties, reduced standing or suspension, and the Hirer is refunded in full for undelivered work. Workers must notify the Hirer promptly if they cannot proceed.
Hirer Cancellation & No-Show
If a Hirer fails to provide access or cooperation needed for the task, the Worker may be entitled to reasonable compensation from escrow, subject to review. If a Worker does not show up or perform, the Hirer is entitled to a refund of amounts held for the undelivered work.
Ongoing-Arrangement Early Termination
Ending an Ongoing job mid-period is not automatically prorated. Instead the escrow is FROZEN and resolved through settlement: (1) escrow is frozen when either party initiates termination; (2) a settlement is proposed (full payment, partial payment, or refund) with optional evidence; (3) the other party has 72 hours to accept or counter, with a live countdown shown in-app; (4) if agreed, the frozen escrow is settled; (5) if no agreement is reached within 72 hours, the matter is automatically escalated to a DoovoX Administrator for a binding decision. Frozen funds are never released arbitrarily.
Disputes
If users disagree, either party may open a formal dispute on the task. The escrowed funds for that task are held until resolution. Both parties may submit evidence (photos, documents, statements). A DoovoX Administrator, operating under Role-Based Access Control, reviews the evidence and may release, refund or split the escrowed funds. The Administrator's decision on platform-held funds is final and binding for the Platform, without removing any rights you have under Nigerian law.
Good Faith & Abuse
Both parties must act honestly. False evidence, fraudulent claims or abuse of the dispute process may lead to suspension and forfeiture of funds.
Contact
Temaruco Ltd (RC 6962683), 6 Ojoto Crescent, Trans Ekulu, Enugu, Enugu State, Nigeria. Email: support@doovox.net.
Temaruco Ltd (RC 6962683)
6 Ojoto Crescent, Trans Ekulu, Enugu, Enugu State, Nigeria
support@doovox.net